Privacy Policy

PLEASE READ THE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE

Effective Date: 23rd January 2024


1. Introduction

Welcome to the official website of ROBEL TRADING CO LLC (referred to as "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in any way. Please read this Privacy Policy carefully to understand how we handle your data.


2. Information We Collect

We may collect the following types of information:

2.1. Personal Information: We may collect personal information such as your name, email address, phone number, and other contact details when you voluntarily provide them to us for inquiries, registration, or other interactions.

2.2. Non-Personal Information: We may collect non-personal information such as browser type, device information, and website usage data through cookies and similar technologies when you browse our website.


3. How We Use Your Information

We use your information for various purposes, including:

3.1. Providing Services: We use your personal information to respond to your inquiries, process orders, and provide you with the products and services you request.

3.2. Communication: We may use your contact information to send you updates, newsletters, and promotional materials if you have consented to such communication. You can opt-out at any time.

3.3. Analytics: We use non-personal information to analyze website traffic, improve our website, and understand user preferences.


4. Disclosure of Your Information

We do not sell your personal information to third parties. However, we may disclose your information in the following circumstances:

4.1. Service Providers: We may share your information with trusted service providers who assist us in operating our website, conducting our business, or providing services to you.

4.2. Legal Compliance: We may disclose your information if required by law or to protect our rights, privacy, safety, or property.


5. Data Security

We implement appropriate security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.


6. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.


7. Your Rights

You have the right to access, update, or delete your personal information. To exercise these rights or for any questions about your data, please contact us at +97142240425.


8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the revised Privacy Policy on our website. We recommend reviewing this policy periodically to stay informed.


9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Incharge Online Marketing, ROBEL TRADING CO LLC

Baniyas Square Deira Dubai UAE

marketing@robelbearings.com

+97142240425

By using our website and services, you consent to the terms outlined in this Privacy Policy. Thank you for trusting ROBEL TRADING CO LLC.


10. WhatsApp Communication

We may use WhatsApp as a means of communication for certain purposes, such as customer support and updates. When you engage with us via WhatsApp, the following terms apply:

10.1. WhatsApp Information

When you communicate with us through WhatsApp, we may collect and process the following information:

10.1.1 Your WhatsApp phone number

10.1.2 Chat messages and attachments exchanged with us

10.1.2 Any additional information we require or you provide during WhatsApp conversations

10.2. Purpose of WhatsApp Communication

We may use WhatsApp for the following purposes:

10.2.1 Responding to your inquiries and providing customer support

10.2.2 Sending you updates, notifications, and relevant information

10.3. WhatsApp Privacy

WhatsApp has its own privacy policy and terms of service. When you engage with us on WhatsApp, you are also subject to WhatsApp's terms and policies. We encourage you to review WhatsApp's privacy policy to understand how your data is handled by WhatsApp.

10.4. Security

We take reasonable measures to secure the information exchanged via WhatsApp, but please be aware that WhatsApp communication may not be entirely secure. You should avoid sharing sensitive personal information through WhatsApp messages.

10.5. Opt-Out

If you no longer wish to receive WhatsApp communications from us, you can opt-out by notifying us through WhatsApp or using other contact methods provided in this Privacy Policy.

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