Terms and conditions of sale
These terms apply to every quotation, order and sale of goods by Robel Trading Co (LLC). Please read them before placing an order.
Effective date: 14 November 2026
1. Who we are and scope
1.1 “We”, “us” and “Robel” mean Robel Trading Co (LLC), trading as Robel Bearings, a limited liability company in Dubai, United Arab Emirates (P O Box 13985, Dubai, UAE). “You” and the “Buyer” mean the person or company that requests a quotation from us or places an order with us.
1.2 “Goods” means the bearings, linear motion products, seals, lubricants, belts, tools and any other products we supply.
1.3 These terms form part of every contract for the sale of Goods between you and us. They apply instead of any terms in your purchase order or other documents, unless we agree otherwise in writing and the agreement is signed by one of our authorised representatives.
1.4 Nothing in these terms limits mandatory rights or remedies under UAE law, including Federal Law No. 15 of 2020 on Consumer Protection and Cabinet Resolution No. 66 of 2023, where applicable. This applies to provisions on prices, delivery, inspection, warranty, cancellations, returns and liability.
2. Quotations and orders
2.1 A quotation is an invitation to place an order and is valid for the period stated on it. If no period is stated, it is valid for seven (7) days from its date. We may withdraw a quotation at any time before we accept your order.
2.2 An order is accepted only when we confirm it in writing (including by email, WhatsApp message or proforma invoice) or when we dispatch the Goods. A contract is formed at that point.
2.3 You are responsible for the accuracy of the part numbers, brands, dimensions, quantities and specifications in your order. Please check our quotation or proforma invoice before you confirm, as we order and supply Goods exactly as confirmed.
2.4 Product descriptions, images and technical information on our website and in our catalogues are for general information. Some images are illustrative. See our website terms for the manufacturer trademark notice. The confirmed order identifies the goods to be supplied.
2.5 Availability is subject to stock. If Goods become unavailable we will tell you as soon as reasonably possible and offer an alternative, a revised delivery time or a refund of any amount paid for those Goods.
3. Prices and VAT
3.1 Prices are quoted in UAE dirhams (AED) unless another currency is stated and permitted. Commercial quotations may show VAT and other charges separately. For consumer transactions, we disclose the applicable total price, including VAT and any applicable delivery or other charges, before the order is confirmed. We issue the invoice required by applicable law.
3.2 We add VAT to taxable supplies at the rate in force under UAE VAT law (Federal Decree-Law No. 8 of 2017 and its executive regulations). Where a supply qualifies for zero-rating, such as an eligible export of Goods outside the UAE, we apply the zero rate only if you give us the shipping and export documents the law requires. If a zero rate is later disallowed, you must pay the VAT and any related penalties that we are charged.
3.3 We may revise a quotation before order acceptance, subject to applicable law. Any change to an agreed price after acceptance requires the buyer’s agreement or another basis permitted by applicable law.
3.4 We correct obvious pricing or typing errors, and may cancel an order affected by one, with a full refund of any amount paid for the cancelled Goods.
4. Payment
4.1 Payment terms are stated on our quotation or invoice. Unless we agree otherwise in writing, payment is due in full before dispatch. Any credit terms are given at our discretion and may be withdrawn at any time.
4.2 Payment must be made in cleared funds by bank transfer, card, or another method we accept. Cheques are accepted only by prior agreement and are treated as paid only when cleared.
4.3 If you do not pay by the due date, we may (a) suspend or cancel deliveries, (b) charge late-payment interest at the rate agreed in writing or, if none is agreed, the rate permitted by UAE law, and (c) recover our reasonable collection costs, including legal fees, to the extent the law allows.
4.4 You must pay without set-off or deduction, except for deductions the law requires. If you dispute part of an invoice, you must pay the undisputed part by the due date and tell us the reasons in writing.
5. Delivery
5.1 Delivery dates are estimates and depend on stock and manufacturer lead times. Time is not of the essence unless we expressly agree this in writing.
5.2 Unless the quotation says otherwise, Goods are sold ex-works from our premises in Dubai (EXW, Incoterms® 2020). Where we arrange delivery or shipping, we do so as your agent and at your cost, and the delivery terms stated in the quotation apply.
5.3 Please inspect packages on delivery and note any visible damage or shortage on the delivery note or carrier’s document before signing.
5.4 If you do not collect or accept delivery on the agreed date, we may store the Goods at your risk and cost, and we may charge storage costs. If you still do not take delivery after we give you written notice, we may resell the Goods, as UAE law allows, and recover from you any shortfall and our costs.
5.5 We may deliver in instalments. A delay or defect in one instalment does not entitle you to cancel the rest of the order.
6. Exports, customs and compliance
6.1 For exports, you are responsible for import licences, customs clearance, import duties and taxes at the destination, unless we agree otherwise in writing.
6.2 You must comply with all applicable laws, including UAE export control, sanctions and anti-bribery laws and the laws of the destination country. We may refuse or cancel an order, without liability, if we reasonably believe that supplying the Goods would breach any such law or expose us to sanctions.
6.3 You must not resell or re-export Goods to any person or destination in breach of applicable sanctions or export control laws.
7. Risk and ownership
7.1 Risk of loss or damage passes to you when the Goods are made available for collection at our premises or, if we arrange delivery, when they are handed to the carrier, unless the quotation states different delivery terms.
7.2 Ownership of the Goods stays with us until we receive payment in full for them, to the extent the law allows. Until then you must keep the Goods identifiable and insured, and you must not pledge or charge them.
8. Inspection and claims
8.1 Visible defects, damage, wrong items and shortages: you must inspect the Goods promptly and give us written notice, with order number and photos, within seven (7) days of delivery. Goods that you do not reject within this period are treated as accepted, except for latent defects.
8.2 Latent defects (defects that could not reasonably be found on inspection): you must notify us in writing promptly after you discover the defect, and within the period the law allows. You must keep the Goods unused and unaltered and let us, and where relevant the manufacturer, inspect them.
8.3 If a claim is valid, we will, at our option and as UAE law allows, replace the Goods, repair them, credit the price or refund it. These are your remedies for defective or non-conforming Goods, apart from any rights that UAE law does not allow us to exclude.
8.4 A claim does not entitle you to withhold payment of the undisputed part of an invoice.
9. Genuine products and warranty
9.1 We supply genuine products sourced through official channels from reputable manufacturers. If you tell us before the order that you need original packaging, certificates of conformity or traceability documents, we will confirm in writing whether we can supply them.
9.2 We honour applicable statutory warranty and after-sales obligations. An additional manufacturer warranty, where available, is subject to its terms. Contact us with the invoice, part number and details of the issue so we can review the claim.
9.3 Except as set out in these terms, and to the extent UAE law allows, we give no other warranty about the Goods, including their fitness for a particular purpose that you have not made known to us in writing and that we have not agreed in writing.
10. Selection, installation and use
10.1 You are responsible for choosing Goods that suit your application, load, speed, temperature, environment and equipment. We will give technical help in good faith, but the final choice and the correct installation, lubrication and maintenance of the Goods are your responsibility.
11. Cancellations and returns
11.1 For discretionary cancellations and returns, contact us for prior written approval. Special-order, cut-to-size or non-stock items are normally ineligible for discretionary cancellation or return. This does not limit remedies required by law for defective, incorrect or non-conforming goods.
11.2 We accept the return of stock Goods only with our prior written approval, if they are unused, undamaged and in their original, sealed packaging, and returned within the period we approve. Returned Goods are accepted at your cost, and we may charge a handling or restocking charge, which we will tell you about before approving the return.
11.3 Opened or fitted greases, lubricants, belts and seals, or goods stored outside manufacturer conditions, are normally ineligible for discretionary return. Statutory remedies remain available where applicable.
12. Liability
12.1 To the extent UAE law allows, our total liability to you arising from or in connection with a contract is limited to the price you paid for the Goods that gave rise to the claim.
12.2 To the extent UAE law allows, we are not liable for indirect or consequential loss, or for loss of profit, revenue, production, use, contracts or goodwill, or for downtime costs.
12.3 Nothing in these terms excludes or limits our liability for fraud or gross misconduct, for death or personal injury caused by our fault, or for any other liability that cannot be excluded or limited under UAE law.
13. Events beyond our control
13.1 We are not liable for delay or failure to perform that results from events beyond our reasonable control, including natural disasters, war, terrorism, strikes, government action, customs or port delays, import or export restrictions, shipping disruption, pandemic restrictions, and the failure of suppliers or carriers. We will tell you as soon as reasonably possible. If the event lasts more than sixty (60) days, either of us may cancel the affected part of the order by written notice, and we will refund any amount paid for Goods not delivered.
14. Intellectual property and confidentiality
14.1 Our quotations, price lists and technical information are confidential commercial information. You must not disclose them to third parties except as needed to evaluate or perform the contract.
14.2 Where you supply specifications or drawings, you confirm that we may lawfully use them to fulfil your order and that doing so will not infringe the rights of others.
15. Personal data
15.1 We handle personal data as described in our privacy policy.
16. Notices and electronic communications
16.1 Notices under these terms must be in writing and sent by email to the address on our latest quotation or invoice (or to sales@robelbearings.com), or to the contact details you gave us. You agree that emails and messages exchanged through email and WhatsApp can form part of the contract and be used as evidence, as permitted by UAE electronic transactions and evidence law.
17. General
17.1 These terms, with our quotation, proforma invoice or order confirmation, are the entire agreement between you and us about the Goods and replace earlier discussions and understandings.
17.2 If any provision is invalid or unenforceable, the rest stays in force.
17.3 You may not assign your rights or obligations without our written consent. Our failure to enforce a right is not a waiver of it.
17.4 The language requirements of applicable UAE law apply. For consumer transactions, the required information and contractual documentation must be provided in Arabic where required by law. English may be supplied alongside Arabic.
17.5 We may update these terms from time to time. The terms in force on the date of our order confirmation apply to that order.
18. Governing law and disputes
18.1 These terms and every contract for the sale of Goods are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates applicable in Dubai.
18.2 The parties will first try to settle any dispute in good faith by negotiation for thirty (30) days after one party gives written notice of the dispute.
18.3 Unresolved disputes are subject to the jurisdiction of the competent Dubai Courts, subject to mandatory rules. Consumers may contact the competent consumer protection authority. Either party may seek urgent measures where permitted by law.
Contact
Robel Trading Co (LLC), P O Box 13985, Dubai, UAE.
Email: sales@robelbearings.com · Phone: +971 4 224 0425